BRIGHTGATE CAPITAL SGIIC, in agreement with the order ECO/734/2004 of the 11th March, regarding customer services and the protection of clients of financial institutions, provides the internal Regulations for the presentation, processing and resolution of complaints and claims from our clients.

Brightgate Capital SGIIC is located on Calle Génova 11, 4º Izda, 28004 Madrid. After the presentation of a complaint or claim, the client services department has a two-month window to deal with and resolve that issue.

Once that window is over, complaints can be made to the Claims Services of the Comisión Nacional del Mercado de Valores (affiliated to the Investors Department of the CNMV), located on Calle Edison, 4, 28006 Madrid. You can find more information on the website  http://www.cnmv.es or via e-mail información@cnmv.es.

The Regulation (EU) 2019/2088 of the European Parliament and of the Council of 27 November 2019 on Sustainable Finance Disclosures requires the Managing Company to make certain disclosures on its website, including information about the Managing Company’s policies on the integration of sustainability risks into its process of investment decision-making; its approach to adverse sustainability impacts; and the coherence of its remuneration policies with the integration of sustainability risks.

The objective is to provide end-investors with information on the integration of sustainability risks carried out by companies.

Brightgate Advisory, EAF, S.L. is a company registered in the CNMV’s Financial Advisors register as of the 24th April 2015 with the number 170.